МенеджментProcess Design: Making it Work. A Practical Guide to What to do When and How for Facilitators, Consultants, Managers and CoachesDorothy Strachan, Paul Tomlinson
МенеджментManaging Facilitated Processes. A Guide for Facilitators, Managers, Consultants, Event Planners, Trainers and EducatorsDorothy Strachan, Marian Pitters